Towing Apps Like Uber Has Motorists Covered

A car break-down is any motorist worst nightmare.

Now he requires help to get it either fixed or towed to a repair facility. But how does anybody go about contacting a towing service provider? The stranded motorist can search for towing/roadside assistance services. But getting a number to reach the service without too many details is a difficult scenario and he is fishing in the dark.

Towing apps are mobile applications that connect motorists in need of roadside assistance with towing service providers. These apps typically allow users to request a tow, track the progress of the tow truck, and pay for the service through the app.

But instead the motorist can reach for his smartphone and search for a “Towing Apps Like Uber or Roadside Assistance App”. The app would provide all necessary information and the motorist has the option to choose exactly what he needs.

He can provide his location and find out how much it would cost for the service. Once he confirms the service requirement, the estimated time for the tow truck to reach is provided and details of the service provider.

Mobile technology and the rise of on demand app solution has alleviated a difficult situation. Tow trucks or roadside assistance is available anytime and anywhere on-demand for customers.

What is Uber for Tow Trucks? How it helps to increase profits?

Uber for tow trucks app is a platform that ensures tow truck owners or companies offering towing services get an opportunity to display their services and secure business. Customers can download the app and use it effectively to engage with towing services.

The app would display time required to reach them and the costing.

The Uber for tow trucks offer intuitive modules that provide the best support for customers and aids your business process. Uber for tow trucks equips businesses to expand along with functionalities that support it along with cloud assist for business processes.

The basic process of how towing apps work is as follows:

The user downloads the app and creates an account.

The user requests a tow by providing their location, vehicle information, and the reason for the tow.

The app matches the user with a nearby towing service provider.

The towing service provider accepts the request and dispatches a tow truck to the user’s location.

The user can track the progress of the tow truck in real-time through the app.

The tow truck arrives, tows the vehicle to the requested location, and the user pays for the service through the app.

Top Towing Apps Like Uber & Uber for tow trucks around the world

1. Urgently (US)

   Urgent.ly is an US based towing service provider of on-demand tow truck and roadside assistance via an app. Customers can connect with clients needing roadside assistance with their tow trucks and roadside assistance providers. Customers can pay for the service directly using the app.

2. Honk (US)

   Honk is yet another roadside assistance / tow truck app that is pretty popular in multiple US cities. The app has an exhaustive list of roadside assistance services such as flatbed towing, specialized car towing, tire change, dead battery start, lockout, replenishing fuel and other emergency scenarios.

3. StrandD (India)

   This startup operating in India offers services 24/7 on-demand towing services / roadside assistance. Strand-D has exhaustive coverage in over 1500 town and cities. It has an expansive list of more than 16,000 certified roadside assistance service providers and towing professionals affiliated with them. Membership is not a necessity, you just have to pay as per usage.

4. Morni (Saudi Arabia)

   

   Morni is pretty popular roadside assistance service that operates in Saudi Arabia and few Gulf countries providing roadside assistance services to the customers anytime, anywhere. This app covers basic breakdown needs such as flat tire replacement/repair, towing services, fuel delivery, and battery trouble. All you got to do in register you request on the App and a service provider will be dispatched in quick time and do the needful.

Features Of The Uber For Roadside Assistance App

Real-Time Tracking With GPS

• Track the agent or vehicle journey in real-time with unified GPS to check the status
• User can view the agent arriving to the location or even while the vehicle is being towed away
• Truck drivers can use the GPS to check out the best navigation to the client location

Define Zones

• Admin can check various zones available and using a dashboard disable service in specific regions
• Admin can set a pricing strategy with a base fare for zones and categorize them
• A service radius can be set using geo-fencing wherein a particular agent can provide their services

Call Screening

• Uber for tow trucks app provides secure calling feature between clients and drivers
• Clients can call the driver directly with the call masking kicking in and ensuring the privacy of their contact details
• Or if comfortable the client can chat with the in-app provision to discuss and resolve queries

Analyze Earnings

• Uber for tow trucks ensures admins view earning details. They can also export the same for offline use.
• The agent/business can analyze the earning details in the app on daily, weekly, and monthly intervals
• Joint owners of businesses can check out earnings at regular intervals

Manage Fleets

• Admin can manage all the vehicles that are registered with them and view details of all individuals
• Admin can define different types of tow trucks and categorize them
• Admin can store driver details and vehicle maintenance information for customers to assign rating

Cloud Support

• The Uber for roadside assistance is cross-platform software that provides amazing user experience
• Data can be stored and shared across all modules and devices in a smooth and synchronized manner
• Therefore it enables users to access their account and request services from any of them with cloud support

White Label Provision

• Our white-label tow trucks software solution can be personalized as per your need
• Edit the app theme, design, color combination, assign a name or logo and market it as your product
• System admin has rights to enable or disable certain features as per their liking

Track Booking

• Admin can track bookings and view its real-time status
• Any updates by the service provider generates notifications for the user as well as updates the service status
• Admin can track the entire visit of a towing agent and check service status in real-time until its completion

Working of Uber for tow trucks/roadside assistance app

1. Registration

   (one-time or optional)
   Customer can register on the app using an email address or phone number or via social login

2. Service selection

   Customer can opt for the service he needs from a list of options provided such as towing, battery replacement, tire repair, accident damage, etc.

3. Share location

   Customer can share his location with the towing service provider.

4. Share vehicle info

   Customer also provides vehicle information such as make, model and registration number. This is for the service provider to gear himself up for the job.

5. Service fulfilment

   After the towing service provider reaches the client’s vehicle, the vehicle is either repaired or then towed to a service centre.

Features in Towing App Like Uber/roadside assistance software

The future prospects for towing apps are promising, as the demand for roadside assistance is likely to increase with the growing number of vehicles on the road. Additionally, towing apps can benefit from advancements in technology such as improved GPS tracking, automated dispatching, and integration with vehicle systems.

An on-demand tow truck/roadside assistance service business consists of three key stakeholders.

1. The customer– Needs assistance
2. The service provider/tow truck driver– Provides assistance
3. The business admin / towing company owner– Manages the show

Let us check out basic features of each of modules.

Tow truck/roadside assistance app features (Towing Apps Like Uber)

1. Easy Onboarding

   Simple registration gets you started with the app – email, phone number or social login.

2. Service list

   Customers are provided with a list of service options available such as towing service, battery repair, tire replacement, etc. The service options would depend on each service provider and their offerings.

3. Location sharing

   Customers would have to share their vehicle’s location so that the service provider can find your vehicle.

4. Add vehicles

   Customers can add include all vehicles owned by them in their profile. This information would help the service provider to arrive at the location armed with necessary tools.

5. Cost information

   Customers are provided with the details about the service charges based on the work involved.

6. Real-time notifications

   Customers get notifications and regular updates via push and SMS channels about the service status.

7. Seamless payments

   Customers can pay without any hassle for the services rendered to them. Multiple payment modes are available such as cash, card, and wallets.

8. Reviews & ratings

   Reviews and ratings ensures that users are able to share their experience and provide necessary feedback to improve the service as well as encourage other clients to use the service. Feedback mechanism helps to enhance the quality of the service.

9. SOS panic button

   A panic button is placed on the tow truck app in a prominent location. Customers can use it in case of any emergency. An SOS signal will be transmitted to concerned authorities.

Tow truck driver/service provider app features

1. Easy login

   As in the customer app, tow truck driver app also needs registration and and sign-in.

2. Real-time requests

   Towing requests are relayed to service providers in real-time via the app. The provider can either accept or reject a call within a given timeframe.

3. Availability status

   The app has an ‘Availability Toggle’ whereby the service provider can decide to either be present online to receive service requests.

4. Job details

   Drivers receive the vehicle location, contact details and other relevant information after accepting a request.

5. Built-in navigation

   There is in-app Google Maps provided for service providers to use and reach the customer location quickly.

6. Collect payments

   After the job is completed, an invoice is raised that is visible on the service providers app screen that is titled as “collect payment”. The client can pay online or using other means as provided in the app.

7. Driver/service provider dashboard

   An overview of both completed services, upcoming requests, feedback information, earnings information and more.

Uber for tow trucks (Towing Apps Like Uber)

Admin panel

1. Secure login

   2-factor authentication so as to login securely into the admin dashboard.

2. Dashboard

   A bird’s eye view of the towing business operations with key metrics, analytics and highlights.

3. Tow trucks/fleet management

   Admin can add, manage and track their entire fleet of tow trucks on a real-time map.

4. Driver/service provider management

   Add and manage towing / service professionals who are part of the network. Keep an eye on their schedules, payments, feedback and more.

5. Customer management

   Provide customers with all necessary information such as number of service providers, details of work that can be done, request status, feedback mechanism, payments received and more.

6. Promotions management

   Towing businesses have the option to send promo codes and coupons through SMS, push notifications and email to towing service app users.

7. Rate and pricing management

   Rates for services offered by a towing business to be available on the app. Manage pricing strategy based on service type, pickup, costing as per distance, time taken, and other options.

8. Reporting & analytics

   Towing businesses can collate useful business insights based on the app usage patterns and improve roadside assistance services being offered.

Conclusion: Towing Apps Like Uber

Towing apps like Uber are very useful to motorists, especially those who are in unfamiliar areas or experiencing an unexpected breakdown. They provide a convenient and efficient way to request and track roadside assistance, and can save motorists time and hassle.

Starting a towing app business can be a worthwhile venture, but it requires careful planning and execution. To succeed in this competitive market, a towing app business would need to offer reliable and efficient service, competitive pricing, and effective marketing to attract and retain customers.

It’s important to conduct thorough market research and develop a strong business plan before investing in this industry.

Sasi George

After an Engineering degree and a Diploma in Management I devoted 16+ years working in the automotive industry. My innate skill and extreme passion in writing, encouraged me to adopt it up as a profession. I have been writing for more than 10+ years in the software industry. The 400+ blogs I published are informative, exhaustive and interesting to a professional and causal reader.