Driver App – Workflow of a Delivery App

Table of Contents

In Part 1 of this series we looked at the workflow of a delivery app from the customer’s side. In part 2 we take a walk through of the workflow from the driver of the app.

Introduction: Workflow Of A Delivery App

Delivery apps have become a ubiquitous part of modern life, with the potential to provide convenient, efficient delivery services across a wide range of domains. Some of the main domains where delivery apps are needed include:

Food delivery: One of the most common uses of delivery apps is for food delivery, allowing customers to order meals from local restaurants and have them delivered to their door.

Grocery delivery: Delivery apps can also be used for grocery delivery, enabling customers to order groceries online and have them delivered to their homes.

Retail delivery: Delivery apps can also be used for retail delivery, allowing customers to order products from their favourite stores and have them delivered to their doorstep.

Package delivery: Delivery apps can also be used for package delivery, enabling customers to send and receive packages without having to leave their homes.

The driver app must be easy to use and understand. It must be intuitive as most drivers may not be skilled at using difficult ot navigate interface.

WORKFLOW OF THE DRIVER DELIVERY APP

workflow of driver app for any delivey app software 1

  1. As soon as an order is placed, check if job acceptance is needed from the nearby available drivers.
  2. If job acceptance is needed then does the driver accepts the job. If no then update teh dispatch system the job is denied.
  3. If driver accepts the job then is it single pickup – from same store/restaurant and multi drop?
  4. If Yes then create a task “Single pickup and multiple drops”
  5. Check route optimisation for best route for the driver to take as he has multiple drops.
  6. If job acceptance isn’t needed follow step 4 and 5.
  7. If there is only a single pickup and single drop create a task accordingly with “Single pickup- single drop“. No need of route optimisation here.
  8. After the task has been created for the driver, he/she can start the pickup.
  9. If job acceptance is not needed in the beginning then the driver will automatically get assigned the job. However he will get notified that a pickup & delivery is assigned to him, In this case steps 4 onwards will follow.
  10. workflow of driver app for any delivey app software 2
  11. If the order gets cancelled, then select the reason for cancellation.
  12. Update the dispatch system of the reason of the cancellation and update the dispatch system.
  13. If not cancelled then proceed to the store/restaurant to pick up the order.
  14. Locate the order and check if a scan of the bag/package is required. If it is required then scan the required bag. If the scanning works then check if mire bags need to be scanned. Scan all of them. If the scanning doesn’t work then do a manual scan of the bag by entering th package ID. This completes the pickup process.
  15. workflow of driver app for any delivey app software 3
  16.  Check if the store/restaurant is paying for the delivery.  If yes check if the payment is in cash. If yes collect it from the shipper. This amount will be taken from the shipper’s wallet.
  17. If the shipper is not paying for the delivery then start the delivery process.
  18. Start from the jobs that are in the queue if there are multiple deliveries to be made.
  19. Arrive at the customer’s location and deliver it to the customer. If customer isnt present then re-attempt the delivery at a later time. The delivery will be added to the existing job queue.
  20. If the customer isnt present even after re-attempting the delivery then cancel the delivery and create a return request to be added to the job.
  21. While delivery, the Driver marks that he is at the location waiting to deliver the items/products
  22. For high value items a One Time Password (OTP) is generated to the receiver’s phone. This ensures that the package is being delivered to the right person as it is of substantial value.
  23. In case the driver is carrying multiple bags, check if scanning the bags required. If yes scan the bag. If it scanned properly then scan more bags if required.
  24. If scanning is not working then enter the bag ID manually.Delivery app Driver workflow
  25. For Covid safety check if the customer has opted for the contactless delivery. If yes then leave the bag at the customer’s designated point.
  26. For proof take a pic of the delivered item and upload it to the order and mark it as completed.
  27. If the customer has opted for delivery in person, check if a signature is required from the customer. If it is required then take the signature and hand over the delivery item to the customer.
  28. If case payment is the preferred mode of payment then take cash and mark the delivery as completed.
  29. The driver can rate the customer if the app receive ratings from the driver’s side.
  30. The driver checks if there are additional deliveries pending. If yes then teh whole cycle is repeated for the next customer from Step no 19.
  31. Once all deliveries are completed, return to base job.

A driver delivery app must follow the above workflow in order to build a robust app. Though a customer app is essential for a app’s success, it also depends on how efficient the deliveries by the driver are.

Top Delivery Apps

The delivery app domain has been quite successful, with many popular apps achieving significant growth and success. Some of the top delivery apps include:

Uber Eats : Workflow Of A Delivery App

Uber Eats: A food delivery app that is part of the Uber network.

Grubhub: A food delivery app that offers delivery from thousands of restaurants across the United States.

Doordash – Logos Download

DoorDash: A food delivery app that offers delivery from a wide range of restaurants across the United States and Canada.

Instacart: A grocery delivery app that allows customers to order groceries from local stores and have them delivered to their homes.

Amazon Prime Now: A retail delivery app that allows customers to order a wide range of products from Amazon and have them delivered to their homes within hours.

Conclusion: Workflow Of A Delivery App

The future of delivery apps is bright, as the demand for convenient and efficient delivery services is likely to continue to grow. In particular, there is likely to be increased demand for delivery apps that can offer faster and more reliable delivery, as well as those that can offer more personalised and customised services.

We have been making delivery apps since more than seven years now and have perfected the flow. A delivery app can be customised to suit any kind of delivery items be it: Grocery, Food, Alcohol, Flowers, Packages, Meat, Cannabis and more. Talk to us if you are venturing into the delivery business and would like to get advise on what technology to use and how to build an app.

Overall, the delivery app domain is likely to continue to grow and evolve, with new players entering the market and existing players seeking to expand their offerings and improve their services.

Build your Delivery app with us

 

 

Share :
Disclaimer: The Blog has been created with consideration and care. We strive to ensure that all information is as complete, correct, comprehensible, accurate and up-to-date as possible. Despite our continuing efforts, we cannot guarantee that the information made available is complete, correct, accurate or up-to-date.

Similar Posts

creating ai dating apps online
Online Dating

Advantages of AI Dating Apps

The quest for companionship, love, or just a fun night has been revolutionised by the emergence of dating apps. These

best way to do performance testing of mobile apps
Latest Technology

Performance Testing Of Mobile Apps

In the early days of mobile app development many companies treated their applications like extensions of their desktop websites, offering

Start Your Online Business

We hope you find the blog informative and useful

Do you want help with your fundraising, just book a call?
Rahul Sharma, Founder & CEO
Scroll to Top

Contact us

Subscribe To Our Newsletter

Get the latest news and updates delivered to your inbox.