Earning varies with location, normally an owner makes in a range of $25,000 – $40,000 per year. A roadside assistance technician’s salary varies from $11/hr to $14/hr.

Towing  assistance business is basically helping a traveler who for some reasons is in trouble and needs assistance that can be of various types. For example, suppose you are traveling on a road in your car and suddenly your car’s tire gets inflated. This is where a Towing assistance service will come and help you and in return he will charge you a certain amount. In the present times, the business of towing  assistance has taken a new surge and has become an area of investment from curious investors.

Customer Care Service

Mobile Vehicle – A mobile vehicle can be any van or similar vehicle that can accommodate two people and the equipment required for use.

It would be advisable that you have more than one vehicle so that if two people call for help at the same time you can assist both in the same time. This will help you in catering better services.

Equipment and Tools

Servicing Machines

Towing Vehicle

Mechanic and Manpower

The cost to develop a Towing dispatch software app varies in regions. In the US, developers will charge anywhere between $50 and $200 per hour, while it would be between $20 and $100 per hour in Europe. Meanwhile, developers in India will charge about $10-$30 per hour for a similar app with all the features mentioned above.

Therefore, a rough estimate for developing a towing dispacth software for a single platform, either Android or iOS, can cost between $10,000 and $20,000. And for developing a cross-platform application, you may need to shell out up to $45,000.

HONK, AAA, and Urgently, Strand (India), Morni (Saudi Arabia) are the most popular towing assistance apps globally that drivers use.

Dispatch is a procedure for assigning employees or towing vehicles to customers.

With vehicle dispatching, clients are matched to vehicles according to the order in which clients called and the proximity of vehicles to each client’s pick-up location. In Telephone operators /dispatcher in the app take requests from clients and assign it to a dispatcher. In some cases, calls may be assigned a priority by the call-taker. Priority calls may jump the queue of pending calls. In the first scenario, for comouter assisted process, a central computer communicates with the mobile data terminal located in each vehicle in the second, the dispatcher communicates with the driver of each vehicle via two-way radio.

Emergency / Private Towing Companies – The companies offering emergency towing services can use towing software to get the stranded vehicles’ required to be towed in case of accidents or breakdown situations. The private towing companies use towing dispatch software to manage their fleet of towing trucks & towed vehicles, back-office processes, and clientele.

Police Department, Municipal Government Organizations – The local Government organizations often require towing trucks to tow vehicles that are not parked legally. A towing software can help these organizations to streamline their processes relating to towed vehicles easily. It helps in improving traffic incident management.

Easy Onboarding : Simple registration options to get started with the app – email, phone number or social login.
Service list:Customers get a list of service options to choose from – towing service, battery repair, tire replacement, etc. The service selection would depend on what other roadside assistance features the towing service company or startup is offering.
Location sharing:Customer can share his vehicle’s pickup location just like providing the location for calling a cab.
Add vehicles:Customers can add all his vehicles to the profile, say 2 cars and a bike, with basic details like make, model and registration number. This information helps the service provider to appropriately assist the customer and makes any subsequent step one step shorter.
Cost information
Customers can get more details about the service charges based on the nature of the service by tapping on the info button for each service.
Real-time notifications:Customers get regular updates via push and SMS channels about the service status (from request confirmation to payment update).
Seamless payments:Customers can pay with ease for towing and other services, right from the app. Multiple payment modes are provided like cash, card, and wallets.
Reviews & ratings:This feature enables users to share their experience and feedback with the service provider. Moreover, this feedback mechanism helps in improving the quality of the overall service.
SOS panic button:A panic button prominently placed in the tow truck app. In case of an emergency, pressing the button will send a SOS signal to the concerned people.

Tow truck driver/roadside assistant/service provider app features

Easy login:Just like the customer app, tow truck driver app also has a simple registration and sign-in flow.
Real-time requests:New tow service requests are dispatched to drivers in real-time via the app with the option to accept or reject in a limited timeframe.
Availability status
The app has an availability toggle to control when the driver wants to be online to receive new service requests.
Job details:Drivers get vehicle, location and other relevant contact information once they accept a request.
Built-in navigation:Tow truck drivers can quickly reach the requested location by using Google Maps powered navigation feature.
Collect payments:Once the job gets completed, an invoice summary will be shown on the driver’s app screen which has a “collect payment” button. The service seeker will be prompted to pay online from the app or in cash.
Driver/service provider dashboard:An overview screen for both completed and upcoming requests, feedback information, earnings reports and more.