Ride Hailing Industry Analysis For Entrepreneurs

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The ride hailing industry, a pivotal component of the global transportation sector, has experienced rapid growth and transformation over the past decade. This industry encompasses on-demand transportation services facilitated through mobile apps or online platforms, connecting passengers with drivers of private vehicles for hire or taxi services. 

Key players include Uber, Lyft, Grab, and Didi, which have revolutionised urban mobility by offering convenient, flexible, and often cost-effective transportation alternatives to traditional taxi services and public transport.

Ride Hailing Market Analysis

The ride hailing market is poised for substantial growth, with revenue expected to reach $165.60 billion by 2024 and further expand to $215.70 billion by 2028, marking a CAGR of 6.83% during the 2024-2028 period. A notable increase in the number of users is also anticipated, with projections estimating 1.97 billion users by 2028. 

This growth reflects an increasing reliance on digital platforms for transportation needs, driven by the ease of booking, real-time tracking, and a wide array of service options available to consumers.

Demand for ride hailing services has been on the rise in developed regions like the US and Europe, and passenger preferences have been on the rise in developing countries like Vietnam, China, and India. As a result, businesses are stepping up their game and becoming more operationally sophisticated in order to compete in the mobile app market and keep customers’ attention.

To become the first Vietnamese ride hailing firm to use only electric vehicles, Be Group announced in March 2023 that it will be partnering with GSM to provide an electric vehicle leasing service. As part of the deal, GSM will collaborate with Vietnam Prosperity Bank to help people make the switch from gas-powered cars.

Ride Hailing Market News And Trends

The ride hailing market is undergoing significant transformations, driven by technological advancements, evolving consumer preferences, and a push towards more sustainable and efficient transportation solutions. Here are the key trends shaping the industry:

Integration with Public Transport: Many ride hailing companies are exploring partnerships with public transportation systems to offer seamless multimodal travel experiences. 

Micro-Mobility Services: The expansion into micro-mobility options like e-scooters and bikes represents ride hailing companies’ efforts to cater to short-distance travel needs.

Super Apps Concept: A notable trend is the evolution of ride hailing platforms into ‘super apps’ that offer a wide range of services beyond just transportation. These may include food delivery, grocery shopping, financial transactions, and more, all accessible within a single app.

Tourists are flocking to ride hailing services like Uber and Lyft because they allow them to hire a car for as little or as long as they need it, saving them time and inconvenience.

The number of international visitor arrivals worldwide reached 965.32 million in 2022, up from 458.08 million in 2021, a YoY growth of 110.7%, according to the United Nations World Tourism Organization (UNWTO). The overall contribution of the travel and tourism industry to global GDP reached 7.6% in 2022.

Green Mobility Era

As we enter the green mobility era, transportation-related pollution and climate change are front-and-centre concerns for governments around the globe. In an effort to lower carbon emissions, governments throughout the globe are pushing for the electrification of vehicle fleets. 

New players in the ride hailing industry are putting a lot of resources into building partnerships to boost their brand’s visibility and deploying an all-electric vehicle fleet for their business.

To facilitate the growth of its electric ride hailing services, electric mobility firm BluSmart announced in December 2023 that it has raised $24 million in a new round of funding for building large-scale charging superhubs. As of July 2023, BluSmart ran around 4,500 electric vehicles in the New Delhi and Bengaluru areas of the Indian market.

GoJek in Vietnam

To provide its Vietnamese riders with an easy way to charge their electric motorcycles quickly, Gojek announced in September 2023 that it would be teaming up with Selex, a Vietnamese startup specialising in electric vehicles and battery networks. Gojek riders who use Selex bikes will be able to charge their bikes at home and use Selex’s “battery ATMs,” which are automated lockers, to replace dead batteries for new ones, as per the deal.

ride hailing industry analysis

Key Technological Advancements In Ride Hailing Industry

Here are some of the key technological advancements that have significantly shaped the ride hailing landscape:

Mobile App Development and User Interface Improvements

Enhanced User Experience: Continuous improvements in mobile app interfaces have made booking rides more intuitive, efficient, and user-friendly. Features like real-time tracking, fare estimates, driver details, and in-app payment have significantly enhanced the customer experience.

Accessibility: Advanced app functionalities, such as voice commands and in-app messaging, have made ride hailing services more accessible to a broader range of users, including those with disabilities.

Artificial Intelligence and Machine Learning

Dynamic Pricing Algorithms: AI and machine learning algorithms are used to implement dynamic pricing models (also known as surge pricing), which adjust fares in real-time based on factors like demand, traffic conditions, and time of day, ensuring market balance.

Optimised Route Planning: These technologies also help in optimising routes for drivers, reducing wait times for passengers, and improving overall operational efficiency by analysing traffic patterns, road closures, and other relevant data.

Geolocation and Mapping Technologies

Accurate Positioning: Advanced geolocation services and mapping technologies have been integral to the success of ride hailing apps, allowing precise location tracking of both drivers and passengers, facilitating smooth pickups and drop-offs.

Integration with City Infrastructure: Some services are integrating their systems with city infrastructure data to navigate traffic more effectively and identify the best routes in real-time.

Data Analytics and Big Data

Operational Insights: Ride hailing companies leverage big data analytics to gain insights into customer behaviour, peak demand times, and service performance. This data-driven approach helps in making informed decisions about fleet management, service expansion, and personalised marketing strategies.

Predictive Analysis: Predictive analytics are used to forecast demand in different areas, enabling companies to dynamically allocate drivers to meet anticipated needs, thereby reducing wait times and improving service reliability.

Vehicle Automation and Autonomous Cars

Self-driving Technology: The industry is investing heavily in autonomous vehicle technology, with several companies conducting trials of driverless cars. This advancement has the potential to revolutionise ride hailing by reducing dependency on human drivers, enhancing safety, and further reducing operational costs.

Partnerships with Tech Companies: ride hailing firms are partnering with tech companies and automakers to accelerate the development and deployment of autonomous vehicles, showcasing a commitment to pioneering a driverless future.

Electric Vehicles (EVs) Integration

Sustainability Focus: There’s a growing trend towards integrating electric vehicles into ride hailing fleets as part of efforts to reduce carbon emissions and promote environmental sustainability.

Charging Infrastructure: Some companies are also investing in or partnering with providers of EV charging infrastructure to ensure seamless operations and encourage the adoption of electric vehicles among their drivers.

understanding the ride hailing industry

Challenges Faced By Ride Hailing Industry

The ride hailing industry, despite its rapid growth and widespread popularity, faces several challenges that can impact its operations, reputation, and customer satisfaction.

Regulatory Challenges and Market Entry Barriers: Regulating authorities across the globe are grappling with the disruptive business models introduced by ride hailing services. There’s a trend towards creating unified regulations for both traditional taxis and ride-sharing cabs, aimed at levelling the playing field and addressing safety, pricing, and operational concerns.

Safety and Trust Issues: Incidents involving driver misconduct have raised significant safety concerns among users. 

Impact of Poor Infrastructure and Heavy Traffic: External factors such as road conditions and traffic congestion can lead to delays, longer rides, and higher fares, negatively affecting customer satisfaction. 

Discount Wars and Market Competition: The industry is characterised by fierce competition, often leading to price wars as companies vie for market share. 

Technological Advancements and Adoption: Companies must invest in technology to improve service reliability, efficiency, and customer satisfaction.


For entrepreneurs and businesses looking to venture into or expand their footprint within the ride hailing industry, the journey ahead is both promising and challenging. 

Recognizing the need for robust, scalable, and feature-rich ride hailing solutions, Appscrip emerges as a trusted partner in this journey. With our comprehensive Ride Hailing app development solutions, we empower your business to not only meet the current demands of the market but also anticipate and adapt to future trends.

Take the first step towards transforming urban mobility with your ride hailing service. Contact Appscrip to explore how our Ride Hailing app development solutions can drive your business forward.

ride hailing industry analysis in a nutshell
Disclaimer: The Blog has been created with consideration and care. We strive to ensure that all information is as complete, correct, comprehensible, accurate and up-to-date as possible. Despite our continuing efforts, we cannot guarantee that the information made available is complete, correct, accurate or up-to-date.

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